Field Operations
Operate smarter.
Resolve faster.
Complete fiber network field operations platform — intelligent ticket management, FRT & patroller coordination, block assignment, live tracking, attendance, inventory, and AI-powered insights across all GPs.
Platform Modules
Everything Field Operations Needs
Eleven purpose-built modules covering every dimension of fiber field operations — from dashboard intelligence to AI-powered insights
Ticket Categories
8 Fault Types, One Unified Queue
Every fault category tracked separately with dedicated status pipelines, team assignments, and resolution analytics
AC failure, switch off, power off
PON loss, LOS alarms, fiber cuts
OLT alarms, link failures
Solar panel and battery issues
CCU failures, battery drain
ONT-Infra, losi_dgi, soft faults
BSNL-owned infrastructure faults
Administrative and miscellaneous
Multi-Zone Architecture
Built for Multi-Zone, Multi-District Operations
FieldOps supports any number of operational zones — each with its own FRT teams, patrollers, districts, and ticket queues — all managed in one unified platform
Multi-district coverage with dedicated FRT and Patroller teams
Urban and peri-urban GP clusters with high ticket velocity
Wide geographic spread managed with zone-level filtering
Remote GP coverage with offline-capable field tracking
GP Uptime Monitoring
Uptime Bifurcation Across All GPs
Every GP is classified daily into one of six uptime bands. The platform tracks movement between bands, flags degrading GPs, and measures progress toward the >98% uptime target.
Intelligence Dashboards
Command-Level Visibility
Four purpose-built dashboards giving operations managers full situational awareness at every level
GP summary, ticket counts by status, category-wise breakdown, velocity trends, backlog burndown, and district performance heatmap.
Total staff, active/idle/leave breakdown, risk heatmaps for FRT and Patrollers, completion time heatmaps, and completion trend charts.
Recurring GP issue analysis, fault frequency patterns, chronic problem GP identification, and predictive maintenance signals.
ONT, OLT, and SAMRIDDH uptime dashboards with date-range comparison, uptime bifurcation tables, and CSV upload for bulk data.
Platform Features
Built for High-Volume Field Operations
Every feature engineered for the demands of multi-district fiber maintenance operations at scale
AI Assistant
Built-in AI Assistant for instant query resolution, ticket insights, and operational recommendations — accessible from any screen.
Auto Ticket Generation
Alarms from ONT/OLT systems auto-generate tickets with pre-filled GP details, fault type, and assignment — zero manual intervention required.
District Performance Heatmap
Visual heatmap comparing generated vs completed tickets across every district — with velocity trends, burndown forecasting, and zone-level drill-down.
Multi-Layer Map View
Unified map showing live technician locations, open tickets, GP status, OLT positions, and zone boundaries in a single view.
Velocity & SLA Tracking
Velocity trend charts, completion time heatmaps (0–4h, 4–10h, 10–24h, 24–48h, >48h), and SLA breach detection per zone.
Risk Heatmap
Zone × Team risk heatmaps for both FRT and Patrollers — instantly surface Healthy, Moderate Risk, High Risk, and Neutral zones.
GP Trends & Recurring Issues
Identify recurring GP fault patterns over time. Spot chronic problem GPs before they escalate to permanent downs and take proactive action.
Reports & Exports
Daily reports, attendance reports, stock reports, joint enclosure downloads, and custom push notifications — all exportable.
Custom Push Notifications
Send targeted push notifications to specific teams, zones, or individual technicians directly from the operations dashboard.
The built-in AI Assistant gives field managers instant answers about ticket status, GP health, team workload, and operational trends — without leaving the dashboard. Ask in plain language, get actionable answers.
Use Cases
Proven in Large-Scale Fiber Operations
Deployed across government broadband programs with complex multi-district, multi-team coordination requirements
Government GP Network Maintenance
Manage large-scale GP networks with auto-ticket workflows, uptime monitoring, and district-level performance dashboards for government SLA compliance.
Multi-Zone FRT Coordination
Coordinate FRT teams and patrollers across multiple zones with live location tracking, ticket assignment, and overload detection.
Fiber Fault Resolution
Auto-detect PON loss, LOS alarms, and ONT power failures — auto-assign to the nearest FRT team and track resolution from alarm to closure.
State-Level Network Operations
Single-pane-of-glass operations visibility across ONT, OLT, and SAMRIDDH performance with daily trend comparison and uptime bifurcation.
Assign smarter. Track better.
Intelligent Block Assignment & Contractor Management
Organise projects hierarchically across State → District → Block → GP, assign work to contractors with intelligent workload balancing, and track multi-stage progress in real time — all integrated within FieldOps.
Core Modules
Complete Assignment Management
From block organisation to contractor coordination and multi-stage tracking
Block Assignment
Hierarchical project infrastructure management from state to GP level with complete progress tracking.
Contractor Management
Assign and manage contractors across projects with performance tracking and workload balancing.
Multi-Stage Workflow
Track assignments across survey, construction, and installation stages with real-time status updates.
Stage Tracking
Multi-Stage Progress Tracking
Monitor completion across survey, construction, and installation phases in real time
Survey
Field survey and data collection across all blocks
Construction
Infrastructure construction and deployment
Installation
Equipment installation and commissioning
Assignment Workflow
From Block to Completion
Four clear stages from initial block creation through to full project completion
Create and organise blocks within state/district hierarchy with GP lists and custom metadata for complete project scoping.
Complete Capabilities
Comprehensive Block & Assignment Tools
Every capability you need for enterprise-scale project assignment operations
Block Organisation
Assignment Workflows
Progress Tracking
Operations & Reporting
Assignment Intelligence
Real-Time Assignment Intelligence
Complete overview of all blocks with status, assignment, and progress tracking.
Track contractor efficiency, completion rates, and quality metrics across assigned blocks.
Assignment utilisation, completion forecasts, and resource allocation optimisation.
Real-time monitoring of overdue blocks with priority alerts and escalation workflows.
Use Cases
Built for Real-World Projects
Trusted by telecom operators, government programs, and infrastructure companies
FTTx Network Projects
Manage block-level assignments for fiber network deployment across multiple districts with full contractor coordination.
Government Telecom Projects
Government telecom projects requiring block-wise assignment, compliance tracking, and milestone management.
Smart City Infrastructure
Urban connectivity projects with block assignment across multiple contractors and integrated progress tracking.
Enterprise Deployments
Private network projects with custom block definitions, flexible assignment rules, and detailed reporting.